5 ways sophisticated training helps officers handle use-of-force situations
- Written by Amy Dinsmore
- December 8 2015
Exerting force always puts police officers in a difficult position. If officers handle the situation perfectly, they are still in a spot where they needed to use force to diffuse a situation, something that can have severe psychological implications. If officers make even the smallest mistake, they are left facing significant scrutiny, potential legal or career repercussions and the possibility of psychological trauma. In many cases, officers must undergo hearings and similar reviews any time they exert force out in the field. If your employees aren’t trained to handle difficult situations properly, they can panic under the strain of challenging incidents and make a mistake.
Training needs to be so good that officers can fall back on it when faced with an emergency, and sophisticated document management systems make that possible. Here are five ways an advanced, cost-efficient document management software system can empower you to create robust training modules:
1. Incorporating video
Having experienced officers or actors role-play to help new employees understand situations they may be exposed to is invaluable, but such events may happen only once or twice a year. Recording those sessions and integrating them into a Web-based document management app makes them available at all times. Having videos housed in a Web app ensures that all of your users can access them as needed, letting you take the benefits of role-playing beyond iterative training sessions.
People can tune out of training materials if they are not held accountable. Officers may feel they already know what they need to know or that the training won’t really help them. You want to avoid that problem, and quizzes can create the accountability you need to keep employees engaged with training. By attaching the quiz to the Web app, the quiz coincides with a training module and provides immediate accountability.
Having workers complete training activities and sign off on their participation electronically creates a digital paper trail that protects your agency and your officers by documenting that they have gone through appropriate training measures.
4. Ongoing engagement
Providing excellent training at the outset of an officer’s tenure is difficult, but it is fairly standard in the industry. Keeping experienced officers engaged in ongoing training efforts is another matter. You need to create meaningful, intuitive and accessible content if you want to maintain consistent, ongoing internal education.
Web-based document management software makes training materials available on any device with access to the Internet, letting officers get the information they need in whichever way best suits their situation. This supports ongoing engagement by ensuring officers don’t feel like training is wasting their time.
5. Simplify updates
Providing instruction on use-of-force best practices is incredibly difficult, in part, because the information is so specific to the context of each incident. One way to overcome this challenge is to update training materials consistently in response to national, regional and local incidents. Your training modules must keep up with industry developments to keep workers caring about your content.
Digital document management software solutions make it easy to update policies and training materials and distribute those changes to users, ensuring you can keep pace with shifting best practices in the industry.
Training officers to use force effectively is extremely difficult, but modern document management tools are giving agencies the flexibility they need to keep pace with these challenges.