When Chris Washick, RN, CASC started as the administrator of Triangle Orthopaedics Surgery Center in Raleigh, North Carolina, the center’s important documents were scattered between four different locations.
Triangle kept binders full of paper policies and other essential files. They also had multiple electronic copies housed on a local shared drive and a separate storage system for contracts through their management company. Staff education lived on a service called HealthStream.
Triangle’s 30 staff members and 75 credentialed providers perform between 2,300 and 2,500 outpatient surgery cases each year in the center’s two operating rooms. The paperwork behind all of these procedures was difficult for administrators to maintain. Failure to do so put providers’ licenses at risk.
Credentialing alone was time-consuming and expensive; Triangle would typically hire additional administrative staff or outsource to another company to manage the process.
Washick joined Triangle shortly before the center’s latest AAAHC re-accreditation survey, and she found that several of Triangle’s time-sensitive documents were outdated. Washick found that while updated policies made it into the paper manual, the shared drive versions of those same policies often weren’t up to date.