Past Webinars

Before-and-After: Transforming Policies and Procedures Webinar

  • Speaker: Karl Keller

Karl Keller, principal of Communication Partners, presents before/after makeovers of three policy/procedure documents. You will see exactly how to improve your own documents by seeing how real world examples are transformed.

Five Essential Components of an Effective Policies & Procedures Program

  • Speaker: Raymond Urgo

Join the internationally recognized P&P authority Raymond Urgo to learn the essential components and reasons for having a balanced investment in organizational P&P, and the consequences when unbalanced. He will share leading-edge practices for P&P and his observations as to where most organizations stand in their P&P investments. Topics related to P&P programs will include the content development process, communicating content, organizing content, the emerging role of technology for P&P, and the needs for P&P expertise.

Making Policies and Procedures Work

  • Speaker: Karl Keller

This webinar by Karl Keller will introduce you to THE most important factor in developing effective standards documents: insightful critical thinking. Effective standards documents require more than just clear writing. They require a logical framework that's transparent, usable, and searchable. You need to shape each document, group of documents, and entire body of documents so that a reader reads them and says, "Ah, ha! I get it!"

Policies & Procedures for the 21st Century Organization

  • Speaker: Raymond Urgo

This presentation by policy and procedure expert Raymond Urgo introduces you to P&P communication as a body of knowledge, while exploring the latest trends and best practices for developing and managing P&P systems and information -- thus transforming performance for the 21st Century organization.