Gallup, NM Police Department
How PowerDMS became a digital one-stop shop for all their crucial content.
About Gallup PD
Gallup, NM is unique in that it sees a large number of weekend crowds from its neighboring rural communities. We interviewed Detective Jon Whitsitt to hear how they are overcoming these unique challenges.
Gallup Police Department, New Mexico
Interview Highlights: Challenges Gallup Faced
- Population spikes force Gallup PD to be creative with limited resources
- Policy binders are unreliable, often causing employees to reference outdated content
- Critical content cannot be accessed from mobile devices or on the go
- PowerDMS frees up staff from administrative tasks to focus on high-level thinking
- All policies are securely stored online and employees only see the most up-to-date revisions
- PowerDMS Mobile allows for policy reference and acknowledgment on the go
What are some of the challenges unique to your department?
We receive funding based on our population - 25,000 people - but that doesn't account for the massive influx we experience on the weekends. Due to Gallup's developed commercial areas, residents of the surrounding rural cities regularly commute there for banking, healthcare, and shopping needs. This means our officers need to work both smarter and harder and learn to do more with fewer resources.
What drove your department's decision to go paperless?
An audit revealed we had lost some case files over the years. After we digitized case files, we saw how much time and money it saved our department and started looking for other things we could digitize. Standard operating procedures were the logical next choice to address. That's where PowerDMS came in.
What was your process like before PowerDMS?
Before PowerDMS, everything was done on paper. Our 50 officers were each responsible for a 420-page standard operating procedure binder. Whenever a policy was updated, it would be disseminated via paper, and it was the officers’ responsibility to update it in their binders. What ended up happening was officers wouldn’t actually replace the old policy, but put the new policy in the front sleeve of the binder. This inevitably led to officers referencing outdated policies, and misplacing physical policy revisions.
How has PowerDMS improved your policy management processes?
All of our SOPs and forms are kept safe in a single place, so there’s no risk of losing or referencing old policies. Our officers can access critical content at any moment and it’s very cost effective compared to the money and resources we spent on our previous process. The officers love how easy the platform is to use and how they don’t need to dig through boxes or binders to find what they need.”