Formerly CueHit

Community engagement software

PowerEngage is the complete citizen engagement software and feedback solution for law enforcement, emergency communications, fire, and EMS. Keep citizens informed, measure satisfaction, and boost morale with one automated solution.

See other agencies using PowerEngage

Benefits of citizen engagement software

Keep citizens informed with automatic updates
Measure citizen satisfaction with text surveys
Showcase your agency with real-time satisfaction scores
Boost morale with positive feedback and public recognition
Easily define workflows based on CAD and RMS data

Keep citizens informed

Provide automatic text updates without adding to your workload. PowerEngage lets you customize responses for every scenario including lower priority calls, pre-arrival instructions, case updates, and victim notifications.

Measure citizen satisfaction

Get measurable insights into how your citizens feel about your level of service with automated text surveys. Surveys are only sent to citizens who recently interacted with your agency based on CAD and RMS data you choose, and response rates are 37% – 3x the average.

Boost first responder morale

First responders get automatic emails each week with positive feedback from the citizens they served. This feedback is also displayed on large screens throughout your agency for public recognition of a job well done.

Key community engagement software features

Satisfaction Score

Tracks satisfaction trends with a Citizen Positive Satisfaction Score (CPSS).

Inbound Surveys

Enables feedback collection on day one with QR codes.

Sentiment Sorting

Sorts results into positive, negative, and neutral feedback for easy review.

Task Creation

Sends admin reminders for wellness checks and feedback follow-up.

Template Library

Provides templates for easy grab-and-go communication.

Direct Chats

Includes manual texts or video chats for further follow-up with citizens.

"Leveraging modern technology to help build deeper understanding and relationships with our community is a key component when it comes to maintaining transparency and our continued trust-building efforts."