PowerEngage is the complete citizen engagement software and feedback solution for law enforcement, emergency communications, fire, and EMS.Keep citizens informed, measure satisfaction, and boost morale with one automated solution.
Provide automatic text updates without adding to your workload. PowerEngage lets you customize responses for every scenario including lower priority calls, pre-arrival instructions, case updates, and victim notifications.
Get measurable insights into how your citizens feel about your level of service with automated text surveys. Surveys are only sent to citizens who recently interacted with your agency based on CAD and RMS data you choose, and response rates are 37% – 3x the average.
First responders get automatic emails each week with positive feedback from the citizens they served. This feedback is also displayed on large screens throughout your agency for public recognition of a job well done.
Tracks satisfaction trends with a Citizen Positive Satisfaction Score (CPSS).
Inbound Surveys
Enables feedback collection on day one with QR codes.
Sentiment Sorting
Sorts results into positive, negative, and neutral feedback for easy review.
Task Creation
Sends admin reminders for wellness checks and feedback follow-up.
Template Library
Provides templates for easy grab-and-go communication.
Direct Chats
Includes manual texts or video chats for further follow-up with citizens.
Top Questions We Get Asked
PowerEngage is a citizen engagement software that sends automated text messages to the community after calls for service, using real-time CAD data. It runs in the background, requiring no manual effort from staff, while helping your agency collect feedback, increase transparency, and build trust.
Yes. PowerEngage connects directly to your CAD system to trigger messages based on incident type, location, or disposition. We’ve integrated with major systems like CentralSquare Enterprise and Motorola PremierOne, and we’ll work with your team to connect to your specific CAD.
Messages are fully customizable. You can automate:
Pre-arrival instructions (for 911 hang-ups or MVAs)
Post-response follow-ups (such as next steps or victim rights)
Satisfaction surveys (to gather citizen feedback)
Yes. You can set up different message flows based on CAD triggers. For example, you can send victim support after a burglary, wellness resources after a mental health call, or surveys after routine incidents.
All feedback is visible in one place. You can route alerts for low scores, negative comments, or missed follow-ups to designated staff, so nothing is overlooked.
Yes. You can send follow-up messages with next steps, victim rights information, or other resources. This helps close the loop, reduce callbacks, and provide clarity when the community needs it most.
Yes. Agencies often share community praise with responders, include it in automated weekly updates, or feature it publicly on agency dashboards or social media. PowerEngage makes it easy to highlight positive impact and boost team morale.
Yes. We’ll configure your CAD integration, help set up message templates, and guide you through best practices for alerts, feedback review, and reporting.
"Leveraging modern technology to help build deeper understanding and relationships with our community is a key component when it comes to maintaining transparency and our continued trust-building efforts."
Chief Neil Gang - Pinole Police Department
See firsthand why our customers receive a 90%+ citizen positive satisfaction score
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