What is PowerEngage, and how does it work?

PowerEngage is a citizen engagement software that sends automated text messages to the community after calls for service, using real-time CAD data. It runs in the background with no manual effort from staff, helping your agency collect feedback, increase transparency, and build trust.

Does PowerEngage integrate with our CAD system?

Yes. PowerEngage connects directly to your CAD system to trigger messages based on incident type, location, or disposition. It integrates with major systems like CentralSquare Enterprise and Motorola PremierOne, and the team will work with you to connect to your specific CAD.

What kinds of automated messages can we send?

Messages are fully customizable. You can automate: • Pre-arrival instructions (for 911 hang-ups or MVAs) • Post-response follow-ups (such as next steps or victim rights) • Satisfaction surveys (to gather citizen feedback)

Can we customize messages by incident type?

Yes. You can set up different message flows based on CAD triggers. For example, send victim support after a burglary, wellness resources after a mental health call, or surveys after routine incidents.

Who receives the responses, and how are alerts handled?

All feedback is visible in one place. You can route alerts for low scores, negative comments, or missed follow-ups to designated staff so nothing is overlooked.

Can we use PowerEngage to follow up with citizens after an incident?

Yes. You can send follow-up messages with next steps, victim rights information, or other resources. This helps close the loop, reduce callbacks, and provide clarity when the community needs it most.

Can we share positive feedback with our team and the public?

Yes. Agencies often share community praise with responders, include it in automated weekly updates, or feature it publicly on agency dashboards or social media. PowerEngage makes it easy to highlight positive impact and boost team morale.

Will your team help us set it up?

Yes. We’ll configure your CAD integration, help set up message templates, and guide you through best practices for alerts, feedback review, and reporting.

Community Engagement Software

What is PowerEngage?

PowerEngage is community engagement software for law enforcement, emergency communications, fire, and EMS agencies. It uses CAD and RMS data to automatically send text updates after defined interactions, collect feedback through text-based surveys, and turn those responses into measurable satisfaction data. Agencies can keep citizens informed without adding manual work, identify opportunities to improve service, follow up on concerns, and share positive feedback with responders and stakeholders.

Trusted by Over 700 Agencies Across the U.S.

Over 3 million survey responses from the citizens they serve

Power Engage lets you keep citizens informed throughout the life cycle of an incident while eliminating manual work and unnecessary callbacks, saving your team valuable time. Using CAD and RMS data, Power Engage automatically texts callers with important information. It lets them know officers are being dispatched, shares their incident and case number, and can provide pre arrival instructions as needed. After certain interactions with your department, citizens get a chance to thank officers through a simple text survey asking how things went. You see positive satisfaction scores via a real time dashboard from citizens your officers have interacted with, allowing you to measure and quantify your community's satisfaction with your department. Positive feedback is automatically emailed to individual officers each week and displayed live on large screens throughout your department to boost morale and improve well-being. Automate updates, reduce callbacks, measure satisfaction, boost morale with Power Engage.

Manual Follow-Up Takes Time and Limits Feedback

Common challenges include:

Repeated calls for status or response updates
Low participation from paper and generic online surveys
Limited visibility into satisfaction trends
Time-consuming follow-up on negative feedback
Positive feedback rarely reaching responders

PowerEngage automates these workflows and gives agencies a consistent way to communicate, collect feedback, and act on what they learn.

Automate Communication and Turn Feedback Into Action

PowerEngage brings communication, satisfaction measurement, and follow-up into one configurable system.

Keep Citizens Informed

Send response confirmations, delay notifications, pre-arrival instructions, case updates, and other agency-defined messages automatically.

Measure Satisfaction

Collect text-based feedback after selected interactions and track results through CPSS and dashboards.

Act on Feedback

Route low ratings and negative comments into follow-up tasks for review.

Share Positive Results

Send positive feedback to responders and share measurable results with leadership, stakeholders, and the public.

From Interaction to Measurable Feedback

PowerEngage uses agency-defined CAD and RMS criteria to automate communication and feedback throughout an interaction.

Trigger the Right Message: Selected incidents or activities automatically send the appropriate update, notification, or survey.
Collect Feedback by Text: Citizens respond directly through text after the interactions your agency chooses to survey.
Measure Satisfaction: Responses feed into CPSS scores, dashboards, and satisfaction trends.
Follow Up When Needed: Low ratings and negative comments can automatically create tasks for review.
Share Positive Feedback: Commendations can be sent to responders, included in digests, displayed internally, or shared through a public feedback board.

Communication and Feedback Tools Built for Public Safety

Automated Citizen Communication

Use CAD and RMS data to trigger response updates, pre-arrival instructions, case information, victim notifications, and other agency-defined messages.

Text-Based Surveys

Collect feedback directly through text without requiring citizens to open a separate survey link.

Citizen Positive Satisfaction Score

Aggregate survey responses into a CPSS that agencies can track over time and share with stakeholders.

Satisfaction Dashboards

Review CPSS trends, individual feedback, response data, and service metrics in one place.

Automated Feedback Sorting and Task Creation

AI-assisted sentiment analysis sorts feedback into positive, negative, and neutral categories and creates tasks when a response needs attention.

Positive Feedback Sharing

Send commendations directly to responders, distribute activity digests, and share positive feedback through internal displays or a public feedback board.

Inbound Surveys and QR Codes

Collect feedback outside CAD or RMS-triggered interactions through QR codes and survey links.

Improve Service Without Adding More Manual Work

Reduce Manual Follow-Up: Automate routine updates so staff spend less time answering repeat calls for status, timing, or case information.
Measure Satisfaction: Replace anecdotal feedback with data that can be tracked over time.
Improve Follow-Up: Identify and address service concerns more quickly.
Strengthen Morale: Put positive feedback directly in front of responders.
Demonstrate Impact: Give leadership and stakeholders measurable proof of service quality.

Move Beyond One-Off Surveys and Manual Follow-Up

Traditional Approach	PowerEngage
Paper surveys and generic online forms	Interaction-Based Text Surveys: Collect feedback from people who actually interacted with your agency
Manual follow-up calls and individual updates	Automated Communication: Trigger messages directly from CAD and RMS criteria
Periodic snapshots of satisfaction	CPSS and Dashboards: Track satisfaction over time
Negative feedback routed manually	Automated Follow-Up: Create tasks when responses require attention
Positive feedback stays buried	Built-In Recognition: Share commendations directly with responders and stakeholders

Enterprise-Grade Security Built for Public Safety

PowerEngage is built on PowerDMS’ security-first architecture, designed to meet the requirements of public safety agencies handling sensitive operational information. Learn more on our trust page.

Turn Better Communication Into Better Service

See how PowerEngage helps your agency reduce manual follow-up, measure satisfaction, respond to feedback, and show responders the positive impact of their work.

Fill out the form to request a demo.

First Name *

Last Name *

Email Address *

Phone Number *

Organization Name *

address1

Other industries

Industry

Others

Featured Resources

Community Engagement Software

What is PowerEngage?

Trusted by Over 700 Agencies Across the U.S.

Manual Follow-Up Takes Time and Limits Feedback

Automate Communication and Turn Feedback Into Action

From Interaction to Measurable Feedback

Communication and Feedback Tools Built for Public Safety

Automated Citizen Communication

Text-Based Surveys

Citizen Positive Satisfaction Score

Satisfaction Dashboards

Automated Feedback Sorting and Task Creation

Positive Feedback Sharing

Inbound Surveys and QR Codes

See PowerEngage in Action

Improve Service Without Adding More Manual Work

Move Beyond One-Off Surveys and Manual Follow-Up

PowerEngage

Enterprise-Grade Security Built for Public Safety

Read more about Engage

Top Questions We Get Asked

Read more about PowerDMS PowerPolicy

Turn Better Communication Into Better Service

Public Safety Software Solutions for Every Agency Need

Policy Management for Public Safety

Policy Management for Healthcare

Accreditation Management for Public Safety

Accreditation Management for Healthcare

On-Duty Action Report Software

Internal Affairs Software

Early Intervention Software

New Role Training Management

AI-Powered Policy Training

Public Safety Scheduling Software

Public Safety Off Duty Scheduling & Compliance

First Responder Mental Health Mobile App

Wellness-Forward Early Intervention Software

Public Safety Text Messaging & Survey Software

Public Safety Background Investigation Software

AI for Public Safety