How is PowerDMS different from the competition?
A lot of software solutions have similar features. But PowerDMS isn’t just another piece of software. Our products are designed specifically for the unique needs of public safety. We know it takes a special kind of person to serve in emergency communications, and we believe it takes a special kind of software to serve you.
Top problems we solve
Top problems with
Top problems we solve
Stay current with automatic updates
Save time and effort with cloud-based policy management software. Automatic alerts, side-by-side comparisons, and version control all work to help you keep track of changes and eliminate outdated policies everywhere they exist. No more tracking down and removing old versions manually.
Track who has signed what
Electronic signature tracking, audit trails, dashboards, and reports come together to make accountability within your agency a reality.
Operate with confidence
Maintaining the proper policies and SOPs to meet your SLA expectations has never been easier. Disseminate mission-critical information with the touch of a button, ensure documentation is always up-to-date, and eliminate wasteful paper processes that take too much time and human effort.
Simplify your management process
Tech solutions shouldn’t add more to your plate; they should make your life easier. Our customer success and implementation teams help install PowerPolicy without requiring additional staff or resources. Once implemented, customizable workflows, automated features, and simple tools make it easy to operate efficiently without asking more of your team.
Reduce prep time by 50%
With less manual effort, assessment prep won’t monopolize your emergency communications center's resources. Save time and effort with software that does the work for you.
Assess whether or not your agency is on track to meet the requirements of an accreditation onsite with task assignment, digital highlighting, progress tracking, and mock assessments.
Ensure the best service
Achieving agency accreditation is a major accomplishment. Keeping that accreditation and ensuring your SOPs and SLAs are aligned year after year can be even harder. Automate the process instead, so you can stay up-to-date and focus on providing excellent service.
Be confident in your compliance
Every time a standards manual changes, one or more of your policies could be affected. But how would you know what needs to be updated without going through the new manual page by page, line by line? Ensure your policies match your accrediting body’s standards with digital tools that save you time and effort.
Support emergency response
Supporting your responders on a call goes beyond dispatching the proper units and communicating the right information. It also means keeping the callers informed and prepared while they wait for units to arrive. Make your responders’ lives easier with automated communication to your callers that requires no additional staffing.
Save time on follow-up
Send automated communication directly to citizens via text, including response delays, pre-arrival information, and case updates with our 911 dispatch software. Keep emergency callers informed without spending significant time and effort on manual callbacks.
Build dispatchers up
Positive feedback from citizens is sent directly to emergency telecommunicators and can be displayed on agency screens to boost morale and show staff that they are appreciated.
Attract more recruits
Become an employer of choice by demonstrating your commitment to telecommunicator morale as well as positive community and agency relationships. Engage tech-savvy candidates with QR codes that automatically connect them to a chat with a recruiter.
Automate your schedules
Build digital schedules with speed and accuracy, eliminate manual errors, and ensure every shift is fully staffed with properly certified personnel. Never juggle outdated paper schedules again.
Communicate updates and provide access
You can communicate critical schedule updates to your staff in real-time with automatic text or email blasts. Telecommunicators can also access the schedule and volunteer for open shifts from the convenience of their own devices.
Automate schedule management
Prevent 9-1-1 telecommunicator burnout with digital schedule management that offers agency-wide visibility into staff schedules, makes time-off requests easier, and eliminates excessive overtime with an internal warning system.
Get a clear picture of your scheduling
Collect emergency communications center schedule data, create reports, and export payroll information with simple scheduling software.
Instill a culture of excellence
Ensure every emergency telecommunicator is thoroughly trained to the same level of excellence with standardized training resources in one easy-to-access, cloud-based location.
Keep responding units safe
Operate with confidence, knowing every 9-1-1 telecommunicator is excellently trained to keep responding agencies safe. Standardized, cloud-based training allows you to equip your team and consistently improve your training program to provide the best service possible.
Bring the focus back to high-quality training
Simplify your onboarding and training processes with automated documentation. Built-in quiz templates, required comment fields, and customizable alerts work together to streamline your processes so documentation doesn’t get in the way of great training.
Protect your agency from liability
Track employees’ onboarding, training progress, and performance with software that serves as a digital record. Prove every emergency telecommunicator received the same level of training and attested to performance reviews.
How we help emergency communication centers
No matter the size or complexity of your agency, we can help you succeed.
- Update policies 4x faster
- Reduce accreditation prep by 50% or more
- Build trust and positive relationships
- Attract top recruits
- Reduce burnout
- Improve dispatcher well-being
- Create a culture of excellence
How we help your staff
How we help
PowerDMS equips ECC directors with solutions that keep your agency at the forefront of the industry. Create a culture of excellence, promote dispatcher well-being, and save valuable time and money with simple, automated software.
How we help
With PowerDMS, shift supervisors can spend less resources on slow, manual processes and focus on what really matters. Our solutions enable you to prioritize excellent service, keep responding units safe, and improve dispatcher well-being without requiring any additional staff or resources.
How we help
PowerDMS helps accreditation managers by eliminating paper and binders, reducing accreditation preparation time by 50% or more, and providing a mock audit tool so you can self-assess with ease.
What agencies near me use PowerDMS?
We work with over 3,000 public safety agencies nationwide. From some of the largest departments to the smallest.
Can we expand our PowerDMS account to include other municipal departments?
Yes. You can expand your use of PowerDMS to other departments, all while maintaining a separate and secure system for your agency’s documents.
We serve hundreds of municipalities, and they frequently set up PowerDMS for all city employees.
What kind of content is compatible with PowerPolicy and PowerStandards?
You can utilize a variety of content types: daily briefs, memos, maps and floor plans, training videos, checklists, contracts, surveys, certificates, and more.
What standards manuals does PowerDMS publish?
We publish state, national, and international standards.
Does PowerTime enable me to send updates to different groups?
Yes. With PowerTime, you can send schedule updates, open shift notices, and other push notifications to the whole department or to specific groups that need to know.
Does PowerEngage send mass surveys into the community?
No. PowerEngage sends surveys to citizens that have recently interacted with your department so you get a clear picture of how they feel about the service you are providing.
What topics does PowerLine address in the resources library?
The PowerLine resource library covers a variety of wellness content to address the struggles officers face daily — stress, anger, grief, financial struggle, feeling down, family and relationship issues, losing sleep, and more.
How much does PowerDMS cost?
PowerDMS solutions are priced based on your agency's type and size with base set-up and training costs. Depending on the products you choose, your annual cost will be determined by the number of full-time employees, how many licenses you require, or your volume of CAD incidents. There are several add-ons available as well to custom-fit your agency's specific needs.
What ROI can I expect from PowerDMS?
Each of our solutions deliver a different ROI and VOI (value on investment). Please schedule a no-obligation demo to learn how PowerDMS meets your unique needs.
Mitigating Risk and Liability in Public Safety with Digitized Training Documentation.
Hamilton County is located in Noblesville, IN, just north of Indianapolis, comprising eight towns and covering 398 square miles. With a population of nearly 315,000, the Hamilton County Public Safety Communications (HCPSC) center receives approximately 250,000 non- emergency telephone calls annually, with an additional 80,000 calls for 9-1-1 services.