How is PowerDMS different from the competition?

A lot of software solutions have similar features. But PowerDMS isn’t just another piece of software. Our products are designed specifically for the unique needs of public safety. We know it takes a special kind of person to serve in emergency communications, and we believe it takes a special kind of software to serve you.


Top problems we solve

Top problems with

Top problems we solve

Outdated Processes

Stay current with automatic updates

Save time and effort with cloud-based policy management software. Automatic alerts, side-by-side comparisons, and version control all work to help you keep track of changes and eliminate outdated policies everywhere they exist. No more tracking down and removing old versions manually. 

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Limited Accountability

Track who has signed what

Electronic signature tracking, audit trails, dashboards, and reports come together to make accountability within your agency a reality.

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Meeting SLAs

Operate with confidence

Maintaining the proper policies and SOPs to meet your SLA expectations has never been easier. Disseminate mission-critical information with the touch of a button, ensure documentation is always up-to-date, and eliminate wasteful paper processes that take too much time and human effort.

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Managing Tech

Simplify your management process

Tech solutions shouldn’t add more to your plate; they should make your life easier. Our customer success and implementation teams help install PowerPolicy without requiring additional staff or resources. Once implemented, customizable workflows, automated features, and simple tools make it easy to operate efficiently without asking more of your team.

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Assessment Prep

Reduce prep time by 50%

With less manual effort, assessment prep won’t monopolize your emergency communications center's resources. Save time and effort with software that does the work for you.

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Accreditation Readiness

Get accreditation-ready

Assess whether or not your agency is on track to meet the requirements of an accreditation onsite with task assignment, digital highlighting, progress tracking, and mock assessments.

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Meeting SLAs

Ensure the best service

Achieving agency accreditation is a major accomplishment. Keeping that accreditation and ensuring your SOPs and SLAs are aligned year after year can be even harder. Automate the process instead, so you can stay up-to-date and focus on providing excellent service.

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Aligning Policies

Be confident in your compliance

Every time a standards manual changes, one or more of your policies could be affected. But how would you know what needs to be updated without going through the new manual page by page, line by line? Ensure your policies match your accrediting body’s standards with digital tools that save you time and effort.

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Supporting Responders

Support emergency response

Supporting your responders on a call goes beyond dispatching the proper units and communicating the right information. It also means keeping the callers informed and prepared while they wait for units to arrive. Make your responders’ lives easier with automated communication to your callers that requires no additional staffing.

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Manual Callbacks

Save time on follow-up

 Send automated communication directly to citizens via text, including response delays, pre-arrival information, and case updates with our 911 dispatch software. Keep emergency callers informed without spending significant time and effort on manual callbacks.

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Low Morale

Build dispatchers up

Positive feedback from citizens is sent directly to emergency telecommunicators and can be displayed on agency screens to boost morale and show staff that they are appreciated.

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Attracting Candidates

Attract more recruits

Become an employer of choice by demonstrating your commitment to telecommunicator morale as well as positive community and agency relationships. Engage tech-savvy candidates with QR codes that automatically connect them to a chat with a recruiter.

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Manual Scheduling

Automate your schedules

Build digital schedules with speed and accuracy, eliminate manual errors, and ensure every shift is fully staffed with properly certified personnel. Never juggle outdated paper schedules again.

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Schedule Visibility

Communicate updates and provide access

You can communicate critical schedule updates to your staff in real-time with automatic text or email blasts. Telecommunicators can also access the schedule and volunteer for open shifts from the convenience of their own devices.

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Overtime & Burnout

Automate schedule management

Prevent 9-1-1 telecommunicator burnout with digital schedule management that offers agency-wide visibility into staff schedules, makes time-off requests easier, and eliminates excessive overtime with an internal warning system.

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Schedule Reporting

Get a clear picture of your scheduling

Collect emergency communications center schedule data, create reports, and export payroll information with simple scheduling software.

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Ensuring Excellence

Instill a culture of excellence

Ensure every emergency telecommunicator is thoroughly trained to the same level of excellence with standardized training resources in one easy-to-access, cloud-based location.  

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Protecting Responders

Keep responding units safe

Operate with confidence, knowing every 9-1-1 telecommunicator is excellently trained to keep responding agencies safe. Standardized, cloud-based training allows you to equip your team and consistently improve your training program to provide the best service possible.

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Excessive Documentation

Bring the focus back to high-quality training

Simplify your onboarding and training processes with automated documentation. Built-in quiz templates, required comment fields, and customizable alerts work together to streamline your processes so documentation doesn’t get in the way of great training.

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Risk Mitigation

Protect your agency from liability

Track employees’ onboarding, training progress, and performance with software that serves as a digital record. Prove every emergency telecommunicator received the same level of training and attested to performance reviews.

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How we help emergency communication centers

No matter the size or complexity of your agency, we can help you succeed.

  • Update policies 4x faster
  • Reduce accreditation prep by 50% or more
  • Build trust and positive relationships 
  • Attract top recruits
  • Reduce burnout
  • Improve dispatcher well-being
  • Create a culture of excellence

How we help your staff

Top questions we get asked

Explore answers to the top questions we get asked by law enforcement professionals

What agencies near me use PowerDMS by NEOGOV?

We work with over 5,000 public safety agencies nationwide. From some of the largest departments to the smallest. View this map to see what agencies in your area are using the PowerDMS Platform.

Can we expand our PowerPolicy site to include other municipal departments?

Yes. You can expand your use of PowerPolicy to other departments, all while maintaining access control across departments.

What kind of content can be uploaded into PowerPolicy and PowerStandards?

You can utilize a variety of content types: daily briefs, memos, maps and floor plans, training videos, checklists, contracts, surveys, certificates, and more.

Does PowerPolicy let me track archived documents?

Yes. PowerPolicy automatically archives old versions of documents when you publish a new version so you only have one copy of each policy in circulation. 

What standards manuals does PowerDMS by NEOGOV publish?

We publish a wide range of state, national, and international standards. To see the full list of standards we publish, visit our Accreditation Organization page.

Does PowerTime allow me to send updates to different groups?

Yes. With PowerTime, you can send schedule updates, open shift notices, and other push notifications to the whole department or to specific groups that need to know.

Does PowerEngage send mass surveys into the community?

No. PowerEngage sends surveys to citizens that have recently interacted with your department so you get a clear picture of how they feel about the service you are providing.

What topics does PowerLine address in the resources library?

The PowerLine resource library covers a variety of wellness content to address the struggles responders face daily — stress, anger, grief, financial, depression family and relationship issues, losing sleep, and more.

How much does PowerDMS by NEOGOV cost?

PowerDMS by NEOGOV products are priced based on your agency's type and size with base set-up and training costs. Depending on the products you choose, your annual cost will be determined by the number of full-time employees, how many licenses you require, or your volume of CAD incidents. There are several add-ons available as well to custom-fit your agency's specific needs.

What ROI can I expect from PowerDMS by NEOGOV?

Each of our solutions delivers a different ROI and VOI (value on investment). Please schedule a no-obligation demo to learn how PowerDMS meets your unique needs.

Hear more from agencies like yours

Case Study

Mitigating Risk and Liability in Public Safety with Digitized Training Documentation.

Hamilton County is located in Noblesville, IN, just north of Indianapolis, comprising eight towns and covering 398 square miles. With a population of nearly 315,000, the Hamilton County Public Safety Communications (HCPSC) center receives approximately 250,000 non- emergency telephone calls annually, with an additional 80,000 calls for 9-1-1 services.

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Trusted by 9-1-1 Centers Nationwide

Springfield Police Department

“Any time that you can increase public safety transparency, in my opinion, you’re better protecting the citizens of your community. In law enforcement, transparency and accountability is everything. And if you don’t have that with your community, then you have nothing.”

Brandy Osborne - Accreditation Manager

Milton Hershey School

"PowerDMS helps our employees feel confident in what they're doing day-to-day and it helps management feel confident that everything is being done consistently."

Jessica Erickson - Campus Safety

International Association of Chiefs of Police, University of Central Florida

"Not only does [PowerDMS] protect the agency, but more importantly, it protects the officers...that's peace of mind for the officers, and you can't put a price on that."

Richard Beary - Former President of International Association of Chiefs of Police (IACP), Chief Emeritus from the University of Central Florida

Buckeye Police Department

"[Using PowerDMS], your efficiencies will be far and away better than what you're experiencing now."

Ed Goodman - Accreditation Coordinator

Seminole County Sheriff's Office

"Revise a policy and with one click, release it to hundreds of people, creating accountability for supervisors to be able to see exactly who has signed off on policies."

Will Stone - Sergeant

Still have questions? Schedule a meeting with one of our team members

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