How we help emergency communication centers
No matter the size or complexity of your agency, we can help you succeed.
- Update policies 4x faster
- Reduce accreditation prep by 50% or more
- Build trust and positive relationships
- Attract top recruits
- Reduce burnout
- Improve dispatcher well-being
- Create a culture of excellence
How is PowerDMS different from the competition?
A lot of software solutions have similar features. But PowerDMS isn’t just another piece of software. Our products are designed specifically for the unique needs of public safety. We know it takes a special kind of person to serve in emergency communications, and we believe it takes a special kind of software to serve you.
Top problems we solve
Top problems with
Top problems we solve
- Outdated Processes
- Limited Accountability
- Meeting SLAs
- Managing Tech
Stay current with automatic updates
Save time and effort with cloud-based policy management software. Automatic alerts, side-by-side comparisons, and version control all work to help you keep track of changes and eliminate outdated policies everywhere they exist. No more tracking down and removing old versions manually.
Track who has signed what
Electronic signature tracking, audit trails, dashboards, and reports come together to make accountability within your agency a reality.
Operate with confidence
Maintaining the proper policies and SOPs to meet your SLA expectations has never been easier. Disseminate mission-critical information with the touch of a button, ensure documentation is always up-to-date, and eliminate wasteful paper processes that take too much time and human effort.
Simplify your management process
Tech solutions shouldn’t add more to your plate; they should make your life easier. Our customer success and implementation teams help install PowerPolicy without requiring additional staff or resources. Once implemented, customizable workflows, automated features, and simple tools make it easy to operate efficiently without asking more of your team.
- Assessment Prep
- Accreditation Readiness
- Meeting SLAs
- Aligning Policies
Reduce prep time by 50%
With less manual effort, assessment prep won’t monopolize your emergency communications center's resources. Save time and effort with software that does the work for you.
Get accreditation-ready
Assess whether or not your agency is on track to meet the requirements of an accreditation onsite with task assignment, digital highlighting, progress tracking, and mock assessments.
Ensure the best service
Achieving agency accreditation is a major accomplishment. Keeping that accreditation and ensuring your SOPs and SLAs are aligned year after year can be even harder. Automate the process instead, so you can stay up-to-date and focus on providing excellent service.
Be confident in your compliance
Every time a standards manual changes, one or more of your policies could be affected. But how would you know what needs to be updated without going through the new manual page by page, line by line? Ensure your policies match your accrediting body’s standards with digital tools that save you time and effort.
- Supporting Responders
- Manual Callbacks
- Low Morale
- Attracting Candidates
Support emergency response
Supporting your responders on a call goes beyond dispatching the proper units and communicating the right information. It also means keeping the callers informed and prepared while they wait for units to arrive. Make your responders’ lives easier with automated communication to your callers that requires no additional staffing.
Save time on follow-up
Send automated communication directly to citizens via text, including response delays, pre-arrival information, and case updates with our 911 dispatch software. Keep emergency callers informed without spending significant time and effort on manual callbacks.
Build dispatchers up
Positive feedback from citizens is sent directly to emergency telecommunicators and can be displayed on agency screens to boost morale and show staff that they are appreciated.
Attract more recruits
Become an employer of choice by demonstrating your commitment to telecommunicator morale as well as positive community and agency relationships. Engage tech-savvy candidates with QR codes that automatically connect them to a chat with a recruiter.
- Manual Scheduling
- Schedule Visibility
- Overtime & Burnout
- Schedule Reporting
Automate your schedules
Build digital schedules with speed and accuracy, eliminate manual errors, and ensure every shift is fully staffed with properly certified personnel. Never juggle outdated paper schedules again.
Communicate updates and provide access
You can communicate critical schedule updates to your staff in real-time with automatic text or email blasts. Telecommunicators can also access the schedule and volunteer for open shifts from the convenience of their own devices.
Automate schedule management
Prevent 9-1-1 telecommunicator burnout with digital schedule management that offers agency-wide visibility into staff schedules, makes time-off requests easier, and eliminates excessive overtime with an internal warning system.
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Get a clear picture of your scheduling
Collect emergency communications center schedule data, create reports, and export payroll information with simple scheduling software.
- Ensuring Excellence
- Protecting Responders
- Excessive Documentation
- Risk Mitigation
Instill a culture of excellence
Ensure every emergency telecommunicator is thoroughly trained to the same level of excellence with standardized training resources in one easy-to-access, cloud-based location.
Keep responding units safe
Operate with confidence, knowing every 9-1-1 telecommunicator is excellently trained to keep responding agencies safe. Standardized, cloud-based training allows you to equip your team and consistently improve your training program to provide the best service possible.
Bring the focus back to high-quality training
Simplify your onboarding and training processes with automated documentation. Built-in quiz templates, required comment fields, and customizable alerts work together to streamline your processes so documentation doesn’t get in the way of great training.
Protect your agency from liability
Track employees’ onboarding, training progress, and performance with software that serves as a digital record. Prove every emergency telecommunicator received the same level of training and attested to performance reviews.
How we help your staff
ECC Directors
Make informed decisions to better serve your community and support your dispatchers.
Shift Supervisors
Streamline operations and provide proactive support for telecommunicators.
Accreditation Managers
Eliminate manual processes and reduce accreditation prep time by 50% or more.Hear from agencies like yours
See why over 5,500 agencies trust PowerDMS by NEOGOV.
