SHASCOM-911 (the Shasta Area Safety Communications Agency)
About
When seconds matter, efficient scheduling matters more. For SHASCOM-911 (the Shasta Area Safety Communications Agency), a critical dispatch center serving multiple emergency response agencies in Redding, California, managing complex schedules was a constant struggle until they found PowerTime. Faced with outdated spreadsheet-based processes and the pressures of 24/7 staffing, SHASCOM turned to PowerTime to modernize its operations. What followed was a transformation: intuitive scheduling, improved shift coverage, and faster adaptation, all contributing to a stronger, more responsive public safety system.
Challenge
Cumbersome scheduling with spreadsheets
- Managing various shift lengths for 40 employees with different certifications and staffing requirements was increasingly difficult with manual processes. The risk of scheduling failures was high, putting operations at risk.
Poor communication and difficulty accessing schedules
- Staff couldn’t easily view schedules, request time off, or bid for overtime without being on-site. Changes and updates were slow to reach employees, impacting responsiveness.
Solution
- PowerTime streamlined shift creation and tracking with automated tools and customizable templates. Minimum staffing requirements are now easily met, saving significant time and reducing errors.
Mobile access and intuitive staff self-service tools
- Dispatchers can now view schedules, request time off, and bid for shifts anytime through the PowerTime app. The intuitive design helped staff adopt the system with minimal training, improving communication and engagement.
Impact
One thing I found exceptional about [PowerTime] was how quickly our agency adapted to it. The [PowerTime] team made sure the implementation process was simple and easy, even during initial setup at the very beginning.”