How we help 9-1-1 dispatch
Emergency Communications face some of the most unique challenges in all of public safety. Working behind the scenes, the heroes serving in ECCs provide vital services without the same recognition as other public safety professionals.
Despite often being the first point of contact for citizens in crisis, in many states, dispatchers are still not classified as first responders. Facing high stress, low recognition, and lesser benefits than other professionals working in public safety, dispatchers are especially prone to high turnover rates.
At PowerDMS, we recognize that telecommunicators are the lifeline before boots-on-the-ground support arrives. You are “the first, first responders.” We recognize the right technology can ease the burden faced by ECCs, helping directors meet their objectives and dispatchers sustain long and productive careers.
Since 2001, we’ve been providing specialized software solutions for public safety professionals across the country. Our public safety workforce management system offers comprehensive support for 9-1-1, including attracting and retaining top talent, scheduling, staff training, citizen engagement, and policy and accreditation management.
ECCs are naturally tech-heavy environments, making PowerDMS’s all-in-one platform especially beneficial. Instead of managing multiple systems from different vendors, PowerDMS gives you everything you need in one integrated platform. Get the benefits without the IT headache.
Whether your ECC is urban or rural, large or small, standalone, or an extension of law enforcement, fire, or EMS, you have SLAs to meet and staff to manage. PowerDMS is here to help.
Use our solutions to recruit, train, and retain a high-performing and dedicated staff. Avoid low morale and burnout with comprehensive scheduling and positive community feedback. Simplify compliance with streamlined accreditation and policy management solutions. Standardize training to keep staff compliant with customizable options specific to your needs.
There’s a better way to get the most out of your software, and your staff, and it’s with PowerDMS.
How organizations attempt to solve these problems
The goal of every ECC is to keep responders safe, ensure excellent service for citizens and public safety agencies, and retain a high-performing team. But many still attempt to accomplish this with time-consuming manual processes, scattered resources, and technology solutions that require excessive management for minimum reward.
In a world where standard operating procedures and policies change constantly, the expectations of first responders are only increasing while retaining staff is getting more difficult. The right software solutions have become a modern necessity. Relying on outdated methods can expose your ECC to litigation, labor disputes, damaged reputation, federal oversight, and high staff turnover.
With many ECCs operating with limited staff, it’s more important than ever to ease the burden placed on dispatchers and call-takers and provide them with support to maintain healthy and productive careers.
PowerDMS provides easy-to-use solutions, designed with input from active public safety professionals, all from one centralized workforce platform.
The solution: An ECC app
You can overcome these challenges by providing telecommunicators with comprehensive mental health resources. PowerLine by PowerDMS is a complete wellness solution designed to support telecommunicator well-being with customized resources, support networks, and complete anonymity.
Complete resource library
Any time employees feel overwhelmed, they can access PowerLine’s full library of wellness content to help them navigate 911 telecommunicator stress. PowerLine’s video, article, and audio content is specifically cultivated to meet the unique personal and professional needs of telecommunicators.
Network of peers
PowerLine provides telecommunicators with a nationwide network of volunteer peers so they can receive that much-needed (but often hard to find) social support. Using a specialized algorithm, individuals are matched with peers based on their rank and experience. Employees who prefer group discussions can instead use this ECC mobile app to connect to topic-specific, virtual discussion groups moderated by volunteer peers.
Consolidated agency resources
PowerLine also gives telecommunicators direct, in-app access to your existing agency wellness resources, such as local peer volunteers, clergy, or vetted therapists. Additionally, PowerDMS partners with professional clinicians to provide peer volunteer training and 24/7 access to an emergency escalation resource.
Data insights
As employees use this app for emergency communication centers, you can track anonymous departmental data and usage insights through PowerLine’s dashboard. This helps your agency measure how the app’s resources are being utilized in your agency by:
- Recognizing trends in downloads, logins, feature usage, and engagement
- Viewing user-rated scores of resources and peer volunteers
- Measuring the most-engaged topics, content, and tools
The benefits of apps for mental wellness
PowerDMS’s ECC mobile app lets telecommunicators anonymously access emotional well-being resources on their terms – anytime, anywhere. Due to the anonymity and ease of access that PowerLine provides, telecommunicators don’t have to suffer in silence for worry of judgment. Employees can feel comfortable seeking support from local resources they trust or nationwide peer volunteers that understand their struggles.
Additionally, anonymous usage data enables you to measure your return on investment and gain insights that inform future wellness initiatives. In doing so, you continue to support the improved wellness, morale, and mental health of 911 telecommunicators so your agency can provide the best levels of service possible.
Learn more
You can better support the mental health of 911 telecommunicators with the PowerLine employee wellness app. Schedule a demo today to learn more about how PowerLine can provide complete wellness solutions for your agency.