How we’re different than the competition

ECCs across the country use PowerDMS to improve staff wellness, streamline scheduling, standardize training, and much more. Find out how we can help you!

October 3, 2022

The challenges of finding the right solutions

PowerDMS has provided public safety organizations with effective software solutions for over 20 years. Emergency Communications Centers across the country use PowerDMS to attract and retain top recruits, improve staff wellness, streamline scheduling, standardize training, boost citizen engagement, and automate policy and accreditation management.

Choosing the right software solutions for your ECC is a big decision. You want to protect your organization and your employees and equip them to perform at the highest level. But you rightly have concerns regarding budget and adding new technology to an already tech-heavy environment.  

So how do you decide which option will best serve your ECC and which is just another semi-useful piece of technology to manage?  

The right solutions will be customizable to your specific needs. They will be easy to implement. They will empower your staff by providing important information at their fingertips and automating mundane tasks to improve their workflow. And they will come with tremendous customer support. 

The goal is to protect you from liability and empower your staff to deliver peak performance. 

PowerDMS is a platform, not just a product, and the difference is significant. Our feature-rich solutions connect tools, teams, data, and processes to help your employees and agency function more effectively.

We're a one-stop shop, here to provide you with industry-leading support. 

What makes PowerDMS different?

PowerDMS is your one-stop solution

PowerDMS equips your staff with the tools they need to succeed in every phase of their career. From onboarding to retirement, our 360º approach ensures you have everything you need to recruit, train, equip, and protect your staff. In one all-inclusive system.

PowerDMS's easy-to-use platform creates a living connection between your recruiting and hiring, training, scheduling, staff wellness, policy management, and citizen engagement. Our integrated solutions ensure you get comprehensive staff support without inundating your ECC with multiple systems.

Designed for the needs of 9-1-1 Emergency Communications

ECC staff are the unseen heroes of public safety. The “first, first responders.” You face unique challenges that deserve intentional solutions.  

Automated processes free up valuable time and resources, supporting your agency in meeting SLAs, and keeping the agencies you dispatch safe. Our emergency call handling software solutions are user-friendly and easy to implement to reduce the burden on tech-heavy environments like ECCs. 

Helps maintain minimum staffing and identify overworked staff

PowerTime, the complete scheduling tool from PowerDMS, streamlines the unique scheduling challenges of an ECC. With many ECCs facing staffing challenges, our automated system reduces the burden on your staff and brings transparency to your scheduling, so your entire workforce is informed and accountable.

With 24/7 access to a real-time schedule, staff can perform shift swaps and volunteer for open shifts. Post announcements, auto-notify staff about schedule changes, and ensure minimum staffing.

24/7 access to anonymous wellness support 

9-1-1 telecommunicators face grueling calls daily and often don’t get the same consideration as other first responders when it comes to wellness support. Avoid burnout, improve retention, and give staff needed support with PowerLine, the one-stop wellness app from PowerDMS. Powerline provides 24/7 access to targeted wellness resources that establish peer connections and morale. 

Telecommunicators get access to a nationwide network of volunteer peers, a complete content library, and virtual group sessions. They can anonymously connect with peers who understand the unique challenges of working in emergency communications. 

Improves citizen engagement and boosts morale 

9-1-1 telecommunicators often go unrecognized despite providing vital support to citizens and public safety responders. PowerEngage, our citizen engagement solution, ensures these unseen heroes get the opportunity to see and hear recognition from citizens. 

Positive feedback from citizens is sent directly to telecommunicators with automatic weekly emails. Feedback can also be displayed on department screens to boost morale and show staff that they are appreciated. By automating messages to 9-1-1 callers with updates including pre-arrival instructions, case updates, and more, telecommunicators are better equipped to provide the best service to citizens. 

It’s faster and easier to create and update policies

When switching from paper methods to PowerPolicy, our customers have reduced the time it takes to update and distribute policies to their staff by 4x. The savings grow exponentially, freeing up valuable time and resources for your staff to spend on more important things. 

You can also map policies and proofs of compliance to standards like CALEA, and subscribe to standards from 60+ accrediting bodies.

Centralize and standardize training

Protect yourself from liability and encourage high performance by standardizing training across your ECC. PowerFTO, our customizable training solution, centralizes and standardizes your training for each career stage, from new hire all the way to supervisor. 

Compile trainee information in one easy-to-access location to get easy views of trainee progress, trainer effectiveness, and areas that need attention. Customize PowerFTO to fit your existing processes and build a high-performing team that stays out of the news. 

Simplest way to prepare for an assessment

Our accreditation solution comes pre-loaded with almost every state-level standards manual in addition to CALEA and IACLEA. With our platform, you can map your policies to these standards and prepare for onsite assessments in less time. You can also highlight proofs of compliance, give assessors access to documents before an onsite, and conduct mock assessments remotely. Our tool has been proven to reduce assessment prep time up to 50%.

Top-rated customer support

When you choose PowerDMS, you get unlimited, ongoing support from our Customer Success Team. Based in the U.S., they answer all service requests sent in via phone, email, and chat, with 85% of customer cases resolved in under one business day. PowerDMS has 7,000+ customers, a 97% customer satisfaction rate, and over 500+ 5-star reviews for customer service on third-party review sites like Capterra, TrustRadius, and G2.

Customer advocacy program

On top of our ongoing customer support, PowerDMS offers a customer advocacy program called Champions. As a Champion, you can see upcoming features before anyone else, learn from peers and share insider knowledge, engage with beta programs for new features, and earn points for completing challenges, which can be traded in for rewards.

Industry-leading data security

We seek the highest standards in data management and security. PowerDMS is hosted on AWS GovCloud (US) and all data is encrypted. Our platform is load-balanced across three secure, US-based data centers designed to anticipate and tolerate failure while maintaining service levels. We also maintain FBI-CJIS, SOC 2, and HIPAA compliance.

The gold standard in ECC support

We’ve been serving public safety organizations across the country since 2001. Our mission remains to provide you with the best tools and support for the everyday challenges of working in 9-1-1 emergency communications. We are a one-stop solution designed to support the unique needs of public safety. 

As you review your ECC’s current operational processes, try and assess how much money you’re losing (or could lose) from every staffing gap, risk, turnover, and inefficiency. It’s not a fun exercise, but these numbers should be factored into your purchase decision. It’s not just about how much a solution costs. It’s about how much time and money a solution can save you in the long run.

We deliver bi-weekly software updates so our platform is always improving. We boast industry-leading customer support, based in the U.S., and hold ourselves to the highest security standards so you can be confident your data is safe. We offer educational tools via PowerDMS University, Entrust (our annual conference for customers), and a Community Success portal with helpful articles. 

We also publish a number of state, national, and international standards. Subscribing to these makes maintaining and achieving accreditation faster and easier. Through our ECC accreditation partners, we provide free user groups and training events. Led by a PowerDMS and accreditation expert, these virtual and in-person events will help you grow in your knowledge of your accreditation process and our platform.

When you add these value drivers to your estimated ROI, it’s clear that PowerDMS stands above the crowded market. Time and time again, the value that PowerDMS provides ECCs exceeds the cost. But don’t just take our word for it – it’s been proven by the experiences of 7,000+ public safety customers:

  • Save an average of 300 hours per year by automating training
  • Automate citizen engagement with surveys averaging a 50% response rate (5x the average)
  • Boost telecommunicator morale with positive citizen feedback 
  • Save thousands of dollars in overtime costs by hosting training online
  • Update policies up to 4x faster
  • Reduce accreditation prep time by up to 50%
  • Protect your ECC from costly wrongful termination lawsuits
  • Decrease printing and paper costs by up to $10,000 on average
  • Prepare for onsite assessments in less than 6 months

“One thing I found exceptional about [PowerTime] was how quickly our agency adapted to it. The PowerTime team made sure the implementation process was simple and easy, even during initial setup at the very beginning. I sent in our Excel sheet of dispatchers and their assigned shifts, vaguely described how we do business, and [PowerTime] set everything up for us.”

Jessica Larmour, Shascom 9-1-1

Next Steps

Reserve your free demo today to see firsthand how PowerDMS can help your agency. After completing the form below, one of our team members will be in touch. We look forward to talking with you. Reserve a Demo

Otherwise, check out our next article, How we help Emergency Communication Centers, to learn more about the value we can provide you and your agency.

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