Top problems we solve for 9-1-1
- Overworked & Understaffed
- Burnout
- Managing Technology
- Meeting SLAs
Overworked & Understaffed
Is your ECC understaffed, overworked, or underskilled? Between baby boomers retiring en masse and a high stress work environment, many 9-1-1 centers are experiencing staffing shortages and high employee turnover. Learn how PowerDMS can help you prevent overscheduling and build a high performing team. Our scheduling, onboarding, and performance evaluation tools can be tailored to your specific needs.
Burnout
Emergency communications is a high stress job, and until dispatchers are classified as first responders, the lack of benefits and respect don’t help. Low morale and burnout can lead to complacency and cynicism – both cancerous to a 9-1-1 center. With PowerDMS, you can boost staff morale and team spirits, promote mental wellness with an anonymous peer-to-peer network, ensure minimum staffing, and prevent overscheduling.
Managing Tech Solutions
Is your 9-1-1 center inundated with technology? Many ECCs have limited capacity to manage each technology solution, whether it’s the dispatch system, paging system, alerting system, or reverse 9-1-1 system. So how could more technology be the solution? From automating your scheduling, training, and callbacks to simplifying the creation and distribution of policies, PowerDMS helps you save time and increase your bandwidth.
Meeting SLAs
Keeping up with call volume, especially while understaffed, is a challenging task. But your 9-1-1 center has to meet SLAs for agencies, cities, and national standards. While PowerDMS can help with employee retention and scheduling, we also provide tools for achieving and maintaining accreditation. Map policies and proofs of compliance to standards like CALEA, and subscribe to standards from 60+ accrediting bodies.
How we help PSAPs
PowerDMS is a workforce management platform designed to equip, protect, and retain your 9-1-1 employees across their careers in emergency communications. Our suite of products benefit you, your staff, and your center in several ways.
- Ensure you’re staffed with the right people: quality, quantity, availability
- Improve scheduling communications and visibility across the center
- Train your staff for each career stage: recruit, call-taker, dispatcher, CTO
- Improve staff morale and mental wellness
- Manage policies 4x faster and maintain accreditation in 50% less time
- Build a high-performing team that stays out of the news
Boost morale with positive feedback from citizens, measure citizen satisfaction with auto text surveys, and automate manual callbacks.
Coming soon. Provide staff with 24/7 access to an anonymous, peer-to-peer network and wellness resources like group sessions.
Replace paper processes with digital scheduling. Improve center-wide scheduling visibility and comms with automated messaging.
Standardize, track, and automate your training and onboarding processes. Easily track, measure, and evaluate staff performance.
Create, distribute, and track policies from a secure, central repository. Maintain version control, and update policies with auto workflows.
Map proofs of compliance to standards manuals. Be auto notified of all impacted policies when new standards are published.